Alpen Resort - Spa & Dining Zermatt Nature photo

Alpen Resort - Spa & Dining Zermatt Interior photo

Alpen Resort - Spa & Dining Zermatt Exterior photo

Key details

About the Hotel

Spissstrasse 52, Zermatt, 3920

Steps from ski lifts

Perfect

9.1

/10

4.8

4.7

Loved by Alpen Resort - Spa & Dining guests

Convenient location

Spacious rooms

Delicious breakfast

Magical wellness area

"The spa facilities for both adults and children are first rate."

Gary from United States

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"The view of the Matterhorn from our room was breathtaking!"

Debbie D from United States

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"The spa was amazing it was definitely what we need after a day hiking in the mountain."

Miao from United Kingdom

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Alpen Resort & Spa offers a modern experience in Zermatt, featuring a brand new wellness area and diverse dining options. This 4-star hotel, rated 9.1/10 on Booking.com, is located near the Gornergrat station and ski lifts, making it ideal for skiing and hiking enthusiasts.

Rooms & Amenities

The Alpen Resort & Spa features various room types, including Panorama double rooms with views of the Matterhorn, family suites with garden access, and standard double rooms equipped with minibars and Wi-Fi. Every room has a balcony or terrace, enhancing the comfort of guests in this Zermatt hotel.

Dining Options

Guests can enjoy a breakfast buffet from 7 am to 11 am every day, along with dining options at Restaurant Matterhorn, which offers classic Swiss and international dishes. The new grill restaurant 'HORNOX' features meat and vegan specialties in a casual setting.

Leisure & Services

The new wellness area encompasses a pool landscape, steam bath, and sauna, providing relaxation after skiing or hiking. Leisure options include an outdoor tennis court during summer and gaming facilities such as table tennis and billiards in the playroom.

Location & Transportation

Transportation options include a hotel shuttle from Zermatt train station between 7 am and 9 pm. The location also allows easy access to the Gornergrat Bahn for skiing, hiking trails, and the nearby Summer ski area on the glacier.

“With views of the Matterhorn, the hotel distinguishes itself with a brand new wellness area. I was particularly struck by the care for families, with thoughtful touches like spacious family suites. Its proximity to ski slopes adds to the appeal, making it a convenient base for alpine adventures.”

Sophia TurnerEditorial Director at Spahotels

Location: Perfect

9.2/10Review score

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Highlights from guests

Spa & LeisureSerene Escape

The spa has cold and hot pools, plus aromatic showers. I spent hours exploring the different pools and saunas. Bathrobes and slippers provided.

Isabelle from France

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Room FeaturesMatterhorn Views!

My room was spacious, modern and clean! I woke up to the Matterhorn view from my balcony. Prosecco and water were waiting for me.

Rajesh from India

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DiningBreakfast Variety

Breakfast includes many hot and cold options. The Alpine atmosphere made it special. There's also afternoon tea with cakes.

Hans from Switzerland

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Children's AmenitiesKids Paradise

There's a separate pool for kids and a dedicated playroom. My children were well catered for. The family room had a loft!

Emily from Canada

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Choose your room type

Alpen Resort - Spa & Dining offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room
2 persons
270 sq. feet
2 Single beds or 1 Queen-size bed
Heating
Coffee machine
room details
Family Room extra Bedroom
2 persons
325 sq. feet
3 Single beds / 1 Queen-size bed
Balcony
Heating
room details
Panoramic Family Room Matterhorn View
2 persons
325 sq. feet
4 Single beds / 2 Queen Size Beds
Balcony
Heating
room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Alpen Resort - Spa & Dining offers amenities for your comfortable stay and unforgettable experiences

Facilities: Perfect

9.4/10Review score

General

No smoking on site
Wi-Fi
Car park
Handicap parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Tennis court
Billiard tables
Darts
Table tennis

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Ski pass vendor
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's menu
Children's pool
Children's play area
Game room

Spa & Leisure

Rooftop pool
Plunge pool
Indoor swimming pool
Garden area
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Turndown service
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Dining Onsite

Alpen Resort & Spa boasts a delightful array of dining options that cater to diverse palates, blending local flavors with international charm. Whether enjoying a casual meal with family or sipping drinks alfresco, each venue invites guests to indulge in warm and inviting culinary experiences.

Alpen Resort - Spa & Dining Zermatt Restaurant photo

Restaurant Matterhorn

Italian and Local

Ambiance

Family-friendly with a traditional flair, complemented by an inviting bar setting where guests can also enjoy alfresco dining.

Key Offerings

A diverse menu featuring vegetarian and gluten-free options, alongside an extensive drink selection at the cozy bar.

Reservation

Not needed

Open daily from 11:30 AM to 10:30 PM

Grill Restaurant Hornox

Grill featuring both meat and vegan dishes

Ambiance

Rustic and warm, nestled amid stunning mountain views, providing a perfect backdrop for hearty meals.

Key Offerings

Signature grilled specialties with a selection of flavorful vegan options for a wholesome experience.

Reservation

Recommended

Hours vary.

Hotel Bar

Casual drinks

Ambiance

A quaint and cozy space that welcomes guests to unwind and indulge in a varied selection of beverages.

Key Offerings

A comprehensive drink menu catering to every taste and occasion, perfect for pre-dinner aperitifs or late-night nightcaps.

Reservation

Not applicable

Hours vary.

Location

Spissstrasse 52, Zermatt, 3920

Map view

City landmarks

Museum

Matterhorn Museum

3100 ft

Landmark

The Matterhorn

1.6 mi

Cemetery

Mountaineer's Cemetery

3200 ft

Church

St Peter's English Church

2400 ft

Bridge

Photopoint Kirchbrucke bridge

2800 ft

Church

Parish Church of St. Mauritius

3200 ft

Landmark

Walk of Climb

2600 ft

Landmark

Stellisee

2300 ft

Landmark

Hinterdorfstrasse

2600 ft

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

5000 ft

Landmark

Bergfuhrerdenkmal

2700 ft

Landmark

Gorner Gorge

1.3 mi

Landmark

Sunnegga

1.8 mi

Beach

Leisee

1.3 mi

Theme Park

Forest Fun-Park Zermatt

1.1 mi

Ski Area

Wolli park for beginners Sunnegga

1.9 mi

Nearby

Hohbalmen

1600 ft

Castor Mountain

1600 ft

Denner Partner

600 ft

Murmeli Brunnen

1100 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

2900 ft

Restaurants

Restaurant Matterhorn

100 ft

Spissstrasse 52 Best Western Alpen Resort Hotel

Marie's Deli Zermatt

800 ft

Untere Mattenstrasse 12

Walliserstube Zermatt

1300 ft

Gryfelblatte 2

CasaMia

1500 ft

Bahnhofplatz 36

Othmars hutte

1600 ft

Riedweg

Viktoria

1500 ft

Bahnhofplatz 2 vis a vis Gornergratbahn

Golden India

1600 ft

Bahnhofplatz 2

Bahnhofbuffet Non Solo Treno

1800 ft

Bahnhofstrasse

Explore Zermatt

Matterhorn Museum

12 minutes' walk

Local artifacts and history of Zermatt. Guided tours available year-round, offering insights into the region's mountaineering heritage.

The Matterhorn

30 minutes walking

Iconic mountain offering breathtaking views and photo opportunities. Accessible via hiking trails for all levels of hikers.

Mountaineer's Cemetery

12 minutes' walk

Resting place of famed climbers, symbolizing the mountaineering spirit. Provides a poignant insight into alpine history.

St Peter's English Church

10 minutes' walk

Charming church showcasing Swiss architecture and hosting community events. A peaceful spot for reflection amidst Zermatt's bustle.

Hiking Trails

6 minutes' walk

Extensive trails for all skill levels, offering stunning mountain vistas. Maps available at the hotel for easy exploration.

Skiing at Kumme

10 minutes' drive

Thrilling skiing experiences on varied slopes. Rentals and ski lessons available for both beginners and advanced skiers.

Spa at Alpen Resort

0 minutes driving

Relaxing wellness options including massages and saunas. Ideal for rejuvenation after a day of exploring Zermatt.

Restaurant Matterhorn

1 minute' walk

Cozy atmosphere with Swiss and international cuisine. Signature fondue and fresh local ingredients highlight the menu.

Walliserstube Zermatt

5 minutes' walk

Charming restaurant offering traditional Swiss dishes in a rustic setting. Reservations recommended for peak dining hours.

Gusto Matto

6 minutes' walk

Italian bistro known for its homemade pasta and pizza. Warm environment perfect for families and couples alike.

Zermatt Concert Hall

10 minutes' walk

Hosts live performances and cultural events throughout the year. A vibrant venue for classical and contemporary music lovers.

Bistro du Roulette

6 minutes' walk

Lively bar with a great selection of drinks and regular live music events. Family-friendly space attracting a diverse crowd.

Getting around

City Centre
Zermatt 9 min · 2300 ft
Airports
Sion (SIR) 122 min · 50.5 mi
Agno (LUG) 251 min · 103.7 mi
Train
Zermatt railway station 5 min · 1400 ft
Train 2 min · 400 ft
Bus
Bus stop 17 min · 7.0 mi

Access exclusive early booking discounts.

Choose your spa escape today!

Check Rates

Property information and rules

Check-in

from 15:00-23:00

Check-out

from 07:00-11:00

Internet

Wireless internet is available in the entire hotel for free.

Breakfast

At the hotel Alpen Resort - Spa & Dining guests are invited to a full breakfast served for free.

Children & extra beds

Maximum capacity of extra beds in a room is 1.

Pets

Pets are allowed on request.

Languages

German

Number of floors:

Number of rooms:

Former name

Best Western Alpen Resort

Reviews and Ratings

Reviews from guests about their experience.

Review summary

Based on recent reviews

Guests consistently praise the Alpen Resort & Spa, highlighting its convenient location with a free shuttle from the train station and proximity to a supermarket. Many rooms offer Matterhorn views, enhancing the experience. The spa area, featuring both indoor and outdoor jacuzzi options, stands out as a favorite, though a few guests have noted occasional spotty Wi-Fi. The modern, clean, and spacious rooms, along with the impressive breakfast spread, contribute to an overall positive impression and many consider it good value for money.

Review score

Based on 5 verified reviews

8.9 /10

Great

100%

Recommend

Cleanliness

9.5/10

Comfort

9.5/10

Value for money

8.5/10

Free Wi-Fi

8.8/10

Pros

Great location

Comfortable bed

First-class facilities

Helpful staff

Cons

Combined bath/shower

Noisy building

Rude staffer

Freezing room

Leonard from Canada

Couple

Panorama Double Room Matterhorn View

3 nights in November 2025

Reviewed: February 15, 2026

9.3/10

Excellent Spa and Location

indoor pool outdoor hot tub matterhorn views

I enjoyed the indoor pool and outdoor hot tub. The facilities seemed new. We booked a room with a balcony and views of the Matterhorn. It was a great sight. The lounge was nice for tea, cake, and cocktails near the wood stove, and there was even a violinist one day. The staff was very friendly.

The bar area was understaffed. I had to find someone for service. It would be great to see some improvements made there.

Facilities

9/10

The hotel features a pool suitable for easy laps. It also includes an outdoor hot tub with views of the surrounding peaks. I saw that the gym contains three treadmills and two stationary bikes.

Service

10/10

I saw that the front desk offered quick assistance with questions. The staff provided a shuttle service to the station. This service made our arrival simple. The employees were very friendly.

Dining

9/10

The breakfast buffet included many options and the food quality was excellent. The hotel has an outdoor terrace bar. This bar is in a private space. There are also good restaurants to choose from if you want to stay in.

0 Helpful

Alexander from Germany

Single

double room

3 nights in November 2025

Reviewed: January 22, 2026

7/10

inox pool spa view varied breakfast unhelpful staff conflicting information dated bathroom

the spa is great , i especially liked the inox pool with different water jets and bubble options. the mirrored ceiling above the pool was unique , i also appreciated the views of the mountains from the spa. i found the breakfast buffet varied with lots of options , it easily covered my needs.

the staff were not always helpful , i found i sometimes received conflicting information. for example , i needed a power adaptor and one staff member offered to sell it to me , but upon checkout , i was asked to return it. i found this a bit frustrating. the bathroom seemed dated to me.

0 Helpful

Mason from Canada

Couple

Panorama Double Room Matterhorn View

3 nights in November 2025

Reviewed: December 11, 2025

9.5/10

WOW, what a find!

new spa outdoor hot tub great balcony wood stove

i totally loved the new spa facilities! i was so happy to find a hotel with a lovely indoor pool and an outdoor hot tub! the panoramic room, it has a great balcony with views of the Matterhorn, i was obsessed. the lounge area is so nice for tea and cake by the wood stove while it snowed outside. sophie at the front desk, she's really superb!

the bar area felt a little understaffed, i often had to look for someone when i wanted to order. it was a minor issue!

Location

9/10

the hotel is very near the train station, which makes travel easy. a shuttle provides quick access. the position is perfect for arrivals, departures, and excursions to surrounding areas.

Facilities

9/10

There is a spa with outdoor jacuzzi and a lobby area. a games room includes ping pong tables. a ski room offers good space for gear. I thought it was a practical perk.

Dining

10/10

breakfast is really good with many options to pick from, even vegan ones. the restaurant boasts views, and creates a gorgeous atmosphere. i enjoyed the food.

Rooms

10/10

The rooms are beautiful decorated with many details. my bed was very comfortable. the rooms have a balcony. I really enjoyed the fresh air and the views.

0 Helpful

Emma from United Kingdom

panorama double room matterhorn view

3 nights in November 2025

Reviewed: December 05, 2025

9/10

shuttle service matterhorn view spa facilities

the train station pickup was so convenient! the shuttle made arrival seamless. the hotel provided capsule coffee and the matterhorn view was just fine. breakfast also tasted very good. the spa facilities were unbelievable and so clean! the staff was so helpful and very kind. there are also ski lockers available!

the wi-fi connection was sometimes a little spotty, but overall it was a very minor issue

0 Helpful

Hudson from Canada

Family with children

Family Room extra Bedroom

3 nights in November 2025

Reviewed: November 29, 2025

9.5/10

wonderful stay with stellar service

matterhorn views breakfast variety helpful staff

Both rooms had great views as we asked for rooms facing the Matterhorn. Breakfast presented a lot of variety and tasted wonderful. The staff were friendly, courteous, and very helpful. It was a delight to interact with them. a excellent team!

Rooms

10/10

The room included several amenities. The panoramic family room offered space for everyone. The balcony provided superb views of the surrounding landscape. it was a great spot

Service

10/10

The reception lady assisted us warmly and patiently with our tour enquiries. The porter assisted with carrying our luggage all the way up to our room. The staff ensured every need was met promptly and with a smile.

Location

9/10

The hotel is within walking distance from the train station. A quick shuttle service is available for transportation. It is a very convenient location for exploring the area.

Facilities

9/10

The hotel boasts well kept spa facilities, including an onsen hot-tub. The pools and rooftop hot tub were clean and relaxing. The lounge area features a wood stove creating a lovely atmosphere.

0 Helpful

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