What are the check-in and check-out times at Alpen Resort & Spa?
Check-in is at 15:00 and check-out is at 11:00.
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Alpen Resort & Spa, Zermatt
479US$
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10% less
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Key details
About the Hotel
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
- Steps from ski lifts
Perfect
9.2
4.8
4.6
Loved by Alpen Resort & Spa guests
"The spa facilities for both adults and children are first rate."
"The view of the Matterhorn from our room was breathtaking!"
"The spa was amazing it was definitely what we need after a day hiking in the mountain."
Alpen Resort & Spa offers a modern experience in Zermatt, featuring a
Rooms & Amenities
The Alpen Resort & Spa features various room types, including
Dining Options
Guests can enjoy a
Leisure & Services
The
Location & Transportation
Transportation options include a
“With views of the Matterhorn, the hotel distinguishes itself with a brand new wellness area. I was particularly struck by the care for families, with thoughtful touches like spacious family suites. Its proximity to ski slopes adds to the appeal, making it a convenient base for alpine adventures.”
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Choose your room type
Alpen Resort & Spa offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Double Room
2 persons
270 sq. feet
2 Single beds
Shower
Heating
room details
Family Room extra Bedroom
2 persons
325 sq. feet
3 Single beds
Shower
Heating
room details
Panoramic Family Room Matterhorn View
2 persons
325 sq. feet
4 Single beds
Mountain view
Shower
Heating
room details
Panorama Double Room Matterhorn View
2 persons
325 sq. feet
2 Single beds
Mountain view
Shower
Heating
room details
Show all roomsLess
Price and Room Availability
Check availability and prices for your dates now!
Facilities
Alpen Resort & Spa offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- Concierge desk
- Pets allowed
- 24-hour security
- Luggage storage
- Ski storage
- Lift
- Currency exchange
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
- Key access
Sports & Fitness
- Fitness centre
- Skiing
- Hiking
- Tennis court
- Billiard tables
- Darts
- Table tennis
Guest Parking
- Electric kettle
Services
- Paid airport shuttle
- Valet parking
- Pet amenities available
- Room service
- Housekeeping
- Laundry
- Ski pass vendor
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Fax/Photocopying
Children
- Cots
- Children's menu
- Children's pool
- Children's play area
- Game room
Spa & Leisure
- Rooftop pool
- Plunge pool
- Indoor swimming pool
- Garden area
- Spa & wellness centre
- Sauna
- Turkish bath
- Jacuzzi
Room features
- Heating
- Mini-bar
- Sitting area
- Terrace
- Tea and coffee facilities
- Turndown service
- Mirror
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
Alpen Resort & Spa boasts a delightful array of dining options that cater to diverse palates, blending local flavors with international charm. Whether enjoying a casual meal with family or sipping drinks alfresco, each venue invites guests to indulge in warm and inviting culinary experiences.
Restaurant Matterhorn
Italian and Local
Ambiance
Family-friendly with a traditional flair, complemented by an inviting bar setting where guests can also enjoy alfresco dining.
Key Offerings
A diverse menu featuring vegetarian and gluten-free options, alongside an extensive drink selection at the cozy bar.
Reservation
Not needed
Open daily from 11:30 AM to 10:30 PM
Grill Restaurant Hornox
Grill featuring both meat and vegan dishes
Ambiance
Rustic and warm, nestled amid stunning mountain views, providing a perfect backdrop for hearty meals.
Key Offerings
Signature grilled specialties with a selection of flavorful vegan options for a wholesome experience.
Reservation
Recommended
Hours vary.
Hotel Bar
Casual drinks
Ambiance
A quaint and cozy space that welcomes guests to unwind and indulge in a varied selection of beverages.
Key Offerings
A comprehensive drink menu catering to every taste and occasion, perfect for pre-dinner aperitifs or late-night nightcaps.
Reservation
Not applicable
Hours vary.
Alpen Resort & Spa Location
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
Map view
Spissstrasse 52,
Zermatt,
Switzerland,
3920,
Valais
City landmarks
Landmark
The Matterhorn
1.6
mi
Museum
Matterhorn Museum
3100 ft
Cemetery
Mountaineer's Cemetery
3200 ft
Church
St Peter's English Church
3000 ft
Church
Parish Church of St. Mauritius
3200 ft
Bridge
Photopoint Kirchbrucke bridge
2900 ft
Landmark
Stellisee
2300 ft
Landmark
Hinterdorfstrasse
2600 ft
Landmark
Walk of Climb
2700 ft
Landmark
Sunnegga
1.8
mi
Landmark
Ski Lift Zermatt
5300 ft
Landmark
Gorner Gorge
1.3
mi
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
5100 ft
Landmark
Ibex Fountain
2500 ft
Landmark
Bergfuhrerdenkmal
2800 ft
Landmark
FIZ Fun In Zermatt AG
2800 ft
Landmark
Bronze Alphorn
2900 ft
Landmark
Papperla Pub
2900 ft
Ski Lift
Patrullarve
1.4
mi
Ski Lift
Eisfluh
1.6
mi
Landmark
Sunnegga-Blauherd
1.8
mi
Nearby
Matterhorn Golf club
1600 ft
Zermatt-Sunnegga
1800 ft
Hohbalmen
1600 ft
Castor Mountain
1600 ft
Denner Partner
600 ft
Murmeli Brunnen
1200 ft
Mall
Viktoria Shopping Center
1300 ft
Seilerwiesenstrasse 9
Obere Matten playground no. 1
2900 ft
Vernissage Centre Culturel
1900 ft
Restaurants
Restaurant Matterhorn
100 ft
Spissstrasse 52 Best Western Alpen Resort Hotel
Marie's Deli Zermatt
800 ft
Untere Mattenstrasse 12
Walliserstube Zermatt
1300 ft
Gryfelblatte 2
Rosstall
1600 ft
Bahnhofplatz 50
Gusto Matto
1500 ft
Bahnhofplatz 36
CasaMia
1500 ft
Bahnhofplatz 36
Othmars hutte
1600 ft
Riedweg
Sonne
1600 ft
Metzggasse 35
Golden India
1600 ft
Bahnhofplatz 2
Bahnhofbuffet Non Solo Treno
1800 ft
Bahnhofstrasse
Explore Zermatt
Explore Zermatt
Matterhorn Museum
12 minutes' walk
Local artifacts and history of Zermatt. Guided tours available year-round, offering insights into the region's mountaineering heritage.
The Matterhorn
30 minutes walking
Iconic mountain offering breathtaking views and photo opportunities. Accessible via hiking trails for all levels of hikers.
Mountaineer's Cemetery
12 minutes' walk
Resting place of famed climbers, symbolizing the mountaineering spirit. Provides a poignant insight into alpine history.
St Peter's English Church
10 minutes' walk
Charming church showcasing Swiss architecture and hosting community events. A peaceful spot for reflection amidst Zermatt's bustle.
Restaurant Matterhorn
1 minute' walk
Cozy atmosphere with Swiss and international cuisine. Signature fondue and fresh local ingredients highlight the menu.
Walliserstube Zermatt
5 minutes' walk
Charming restaurant offering traditional Swiss dishes in a rustic setting. Reservations recommended for peak dining hours.
Gusto Matto
6 minutes' walk
Italian bistro known for its homemade pasta and pizza. Warm environment perfect for families and couples alike.
Getting around
Access exclusive early booking discounts.
Choose your spa escape today!
Property information and rules
Check-in
from 15:00-23:00
Check-out
from 07:00-11:00
Guest Parking
Public parking is possible at a location nearby at CHF 16 per day.
Internet
Wireless internet is available in for free.
Breakfast
At the hotel Alpen Resort & Spa guests are invited to a full breakfast served for free.
Children & extra beds
Maximum capacity of extra beds in a room is 1.
Pets
Pets are allowed on request.
Languages
German
Number of floors:
5
Number of rooms:
56
Former name
Best Western Alpen Resort
Reviews and Ratings
Reviews from guests about their experience.
Show moreShow less
Pros
Great location
Comfortable bed
First-class facilities
Helpful staff
Cons
Combined bath/shower
Noisy building
Rude staffer
Freezing room
Guest reviewsbased on 736 reviews
Leonard from Canada
Couple
Panorama Double Room Matterhorn View
3 nights in November 2025
|
Reviewed:February 15, 2026
9.3/10
Excellent Spa and Location
indoor pooloutdoor hot tubmatterhorn viewsunderstaffed bar
I enjoyed the indoor pool and outdoor hot tub. The facilities seemed new. We booked a room with a balcony and views of the Matterhorn. It was a great sight. The lounge was nice for tea, cake, and cocktails near the wood stove, and there was even a violinist one day. The staff was very friendly.
The bar area looked understaffed. I had to find someone for service. It would be great to see some improvements made there.
Facilities
9/10
The hotel features a pool suitable for easy laps. It also includes an outdoor hot tub with views of the surrounding peaks. I saw that the gym contains three treadmills and two stationary bikes.
Service
10/10
I saw that the front desk offered quick assistance with questions. The staff provided a shuttle service to the station. This service made our arrival simple. The employees were very friendly.
Dining
9/10
The breakfast buffet included many options and the food quality was excellent. The hotel has an outdoor terrace bar. This bar is in a private space. There are also good restaurants to choose from if you want to stay in.
0 Helpful
|
Alexander from Germany
Single
double room
3 nights in November 2025
|
Reviewed:January 22, 2026
7/10
inox poolspa viewvaried breakfastunhelpful staffconflicting informationdated bathroom
the spa is great , i especially liked the inox pool with different water jets and bubble options. the mirrored ceiling above the pool was unique , i also appreciated the views of the mountains from the spa. i found the breakfast buffet varied with lots of options , it easily covered my needs.
the staff were not always helpful , i found i sometimes received conflicting information. for example , i needed a power adaptor and one staff member offered to sell it to me , but upon checkout , i was asked to return it. i found this a bit frustrating. the bathroom seemed dated to me.
0 Helpful
Mason from Canada
Couple
Panorama Double Room Matterhorn View
3 nights in November 2025
|
Reviewed:December 11, 2025
9.5/10
WOW, what a find!
new spaoutdoor hot tubgreat balconywood stove
i totally loved the new spa facilities! i was so happy to find a hotel with a lovely indoor pool and an outdoor hot tub! the panoramic room, it has a great balcony with views of the Matterhorn, i was obsessed. the lounge area is so nice for tea and cake by the wood stove while it snowed outside. sophie at the front desk, she's really superb!
the bar area felt a little understaffed, i often had to look for someone when i wanted to order. it was a minor issue!
Location
9/10
the hotel is very near the train station, which makes travel easy. a shuttle provides quick access. the position is perfect for arrivals, departures, and excursions to surrounding areas.
Facilities
9/10
There is a spa with outdoor jacuzzi and a lobby area. a games room includes ping pong tables. a ski room offers good space for gear. I thought it was a practical perk.
Dining
10/10
breakfast is really good with many options to pick from, even vegan ones. the restaurant boasts views, and creates a gorgeous atmosphere. i enjoyed the food.
Rooms
10/10
The rooms are beautiful decorated with many details. my bed was very comfortable. the rooms have a balcony. I really enjoyed the fresh air and the views.
0 Helpful
|
Emma from United Kingdom
panorama double room matterhorn view
3 nights in November 2025
|
Reviewed:December 05, 2025
9/10
shuttle servicematterhorn viewspa facilities
the train station pickup was so convenient! the shuttle made arrival seamless. the hotel provided capsule coffee and the matterhorn view was just fine. breakfast also tasted very good. the spa facilities were unbelievable and so clean! the staff was so helpful and very kind. there are also ski lockers available!
the wi-fi connection was sometimes a little spotty, but overall it was a very minor issue
0 Helpful
Hudson from Canada
Family with children
Family Room extra Bedroom
3 nights in November 2025
|
Reviewed:November 29, 2025
9.5/10
wonderful stay with stellar service
matterhorn viewsbreakfast varietyhelpful staff
Both rooms had great views as we asked for rooms facing the Matterhorn. Breakfast presented a lot of variety and tasted wonderful. The staff were friendly, courteous, and very helpful. It was a delight to interact with them. a excellent team!
Rooms
10/10
The room included several amenities. The panoramic family room offered space for everyone. The balcony provided superb views of the surrounding landscape. it was a great spot
Service
10/10
The reception lady assisted us warmly and patiently with our tour enquiries. The porter assisted with carrying our luggage all the way up to our room. The staff ensured every need was met promptly and with a smile.
Location
9/10
The hotel is within walking distance from the train station. A quick shuttle service is available for transportation. It is a very convenient location for exploring the area.
Facilities
9/10
The hotel boasts well kept spa facilities, including an onsen hot-tub. The pools and rooftop hot tub were clean and relaxing. The lounge area features a wood stove creating a lovely atmosphere.
0 Helpful
|
FAQs
About Alpen Resort & Spa
Does Alpen Resort & Spa offer a swimming pool?
Guests can enjoy access to multiple indoor and outdoor heated pools, including a rooftop pool.
What dining options are available at Alpen Resort & Spa?
On-site dining options include the Matterhorn Restaurant and the Grill restaurant 'Hornox' for meat and vegan dishes.
What are the nearby attractions to Alpen Resort & Spa?
Nearby attractions include Matterhorn Museum (0.5 km) and Gorner Ridge (1 km).
What amenities are included in the rooms at Alpen Resort & Spa?
Rooms include a flat-screen TV, minibar, tea and coffee making facilities, and en-suite bathrooms with bathrobes and slippers.
How far is Alpen Resort & Spa from the Zermatt train station?
The hotel is approximately 0.5 km from the Zermatt train station, and a paid shuttle service is offered between 07:00 and 21:00.
What facilities are available for families at Alpen Resort & Spa?
Family-friendly amenities include children's pools, a playground, and a games room.
How far is Alpen Resort & Spa from Sion airport?
The hotel is 80 km from Sion airport.
What recreational activities can guests enjoy at Alpen Resort & Spa?
Guests can partake in activities such as skiing, hiking, tennis, table tennis, and billiards.
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