Alpen Resort & Spa | Zermatt ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Spissstrasse 52, Zermatt, Switzerland, 3920

“The hotel is conveniently situated just a short walk from the main lifts and stores, making it easy to enjoy all the best spots in town.”view full review

Alpen Resort & Spa offers a modern experience in Zermatt, featuring a brand new wellness area and diverse dining options. This 4-star hotel, rated 9.1/10 on Booking.com, is located near the Gornergrat station and ski lifts, making it ideal for skiing and hiking enthusiasts.

Rooms & Amenities

The Alpen Resort & Spa features various room types, including Panorama double rooms with views of the Matterhorn, family suites with garden access, and standard double rooms equipped with minibars and Wi-Fi. Every room has a balcony or terrace, enhancing the comfort of guests in this Zermatt hotel.

Dining Options

Guests can enjoy a breakfast buffet from 7 am to 11 am every day, along with dining options at Restaurant Matterhorn, which offers classic Swiss and international dishes. The new grill restaurant 'HORNOX' features meat and vegan specialties in a casual setting.

Leisure & Services

The new wellness area encompasses a pool landscape, steam bath, and sauna, providing relaxation after skiing or hiking. Leisure options include an outdoor tennis court during summer and gaming facilities such as table tennis and billiards in the playroom.

Location & Transportation

Transportation options include a hotel shuttle from Zermatt train station between 7 am and 9 pm. The location also allows easy access to the Gornergrat Bahn for skiing, hiking trails, and the nearby Summer ski area on the glacier.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

2 persons

25 m²

2 Single beds

Shower

Heating

room details

Family Room extra Bedroom

2 persons

30 m²

3 Single beds

Shower

Heating

room details

Panoramic Family Room Matterhorn View

2 persons

30 m²

4 Single beds

Mountain view

Shower

Heating

room details

Panorama Double Room Matterhorn View

2 persons

30 m²

2 Single beds

Mountain view

Shower

Heating

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Zermatt700 m

Airports

Sion (SIR) 76.9 km

Agno (LUG) 161.7 km

Train

Zermatt railway station400 m

Train100 m

Bus

Bus stop 11.2 km

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Relaxing Spa Facilities

The spa area was a peaceful oasis, featuring a large thermal pool that was just the right temperature, allowing for a rejuvenating experience after a long day. The outdoor jacuzzi provided stunning views and was incredibly refreshing.

Emily Johnson. United Kingdom, 2024-02-15Read full review on

Fantastic Fitness Center

I had a great time in the fitness center, which was equipped with state-of-the-art machines. The spacious layout allowed me to move freely without feeling cramped, and I particularly enjoyed using the sauna afterward.

Mike Thompson. Canada, 2024-05-27Read full review on

Exquisite Dining Experience

The bar restaurant was a good surprise! The food was not only delicious but also reasonably priced. I particularly enjoyed the local specialties offered, making for an enjoyable and unique culinary experience.

Samantha Lewis. Australia, 2024-11-03Read full review on

Stunning Room View

Our room had a magnificent view of the Matterhorn, and waking up to that was lovely. The balcony was a perfect spot for morning coffee while enjoying the amazing scenery.

James Carter. New Zealand, 2024-07-16Read full review on

What’s included

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Luggage storage
Ski storage
Lift
Currency exchange
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Key access

Sports & Fitness

Fitness centre
Skiing
Hiking
Tennis court
Billiard tables
Darts
Table tennis

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Ski pass vendor
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Special diet menus

Business

Fax/Photocopying

Children

Cots
Children's menu
Children's pool
Children's play area
Game room

Spa & Leisure

Rooftop pool
Plunge pool
Indoor swimming pool
Garden area
Spa & wellness centre
Sauna
Turkish bath
Jacuzzi

Room features

Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

Spissstrasse 52, Zermatt, Switzerland, 3920

Map view

Spissstrasse 52, Zermatt, Switzerland, 3920

City landmarks

Museum

Matterhorn Museum

930 m

Landmark

The Matterhorn

2.6 km

Cemetery

Mountaineer's Cemetery

970 m

Church

St Peter's English Church

740 m

Bridge

Photopoint Kirchbrucke bridge

860 m

Church

Parish Church of St. Mauritius

970 m

Landmark

Walk of Climb

800 m

Landmark

Stellisee

700 m

Landmark

Hinterdorfstrasse

780 m

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

1.6 km

Landmark

Bergfuhrerdenkmal

830 m

Landmark

Gorner Gorge

2.2 km

Landmark

Sunnegga

2.9 km

Beach

Leisee

2.0 km

Theme Park

Forest Fun-Park Zermatt

1.8 km

Ski Area

Wolli park for beginners Sunnegga

3.0 km

Church

Kapelle Blatten "Maria Rosenkranzkonigin"

2.4 km

Garden

Ricola Herb Garden

2.4 km

Beach

Grunsee

3.5 km

Landmark

Grindjisee

3.5 km

Landmark

Platthorn

3.3 km

Landmark

Unterrothorn

3.6 km

Landmark

Zmutt Glacier

3.5 km

Landmark

Zmutt

3.5 km

Landmark

5-Seenweg

3.3 km

Nearby

Hohbalmen

460 m

Castor Mountain

460 m

Denner Partner

170 m

Murmeli Brunnen

350 m

Seilerwiesenstrasse 9

Obere Matten playground no. 1

870 m

Restaurants

Restaurant Matterhorn

10 m

Spissstrasse 52 Best Western Alpen Resort Hotel

Marie's Deli Zermatt

220 m

Untere Mattenstrasse 12

Walliserstube Zermatt

390 m

Gryfelblatte 2

Rosstall

460 m

Bahnhofplatz 50

Gusto Matto

440 m

Bahnhofplatz 36

CasaMia

440 m

Bahnhofplatz 36

Othmars hutte

460 m

Riedweg

Sonne

460 m

Metzggasse 35

Golden India

470 m

Bahnhofplatz 2

Bahnhofbuffet Non Solo Treno

520 m

Bahnhofstrasse

Reviews and Ratings

Reviews from guests about their experience.

Juliet

United Kingdom, February 2025

9.4/10

My stay at the hotel was nothing short of delightful, with beautiful amenities, an impressive spa area, and a dining experience that exceeded my expectations. The rooms were comfortable and well-equipped, though the breakfast could have offered a bit more variety. Overall, this hotel provided great value for money, along with stunning views that made my holiday truly special.

Rooms

9.0

The rooms were spacious, comfortable, and decorated with thoughtful touches, creating a welcoming atmosphere. I particularly loved the view of the Matterhorn from my window.

Service

10.0

I was amazed by the attentiveness of the staff, who truly went out of their way to make sure my stay was enjoyable and stress-free.

Location

9.0

The hotel is situated just a short walk from the village center and major ski lifts, making it convenient for exploring Zermatt and hitting the slopes.

Dining

9.0

The dining experience was fantastic, especially dinner at the hotel's restaurant. The quality of food was impressive, making it a highlight of my evenings.

Facilities

10.0

The spa and wellness facilities were top-notch, providing a relaxing retreat after a long day of skiing. I enjoyed every moment spent in the pools and saunas.

Exceptional spa area

Limited breakfast variety

Emma

United Kingdom, January 2025

9.4/10

Our stay at the hotel was truly unforgettable! The breathtaking views of the Matterhorn from our room added an extra touch of magic to our holiday. The exceptional service from the staff made us feel incredibly welcome, and the relaxing spa facilities were the perfect way to unwind after a day filled with skiing. However, I did notice some noise from the corridor, which impacted our comfort a bit. Overall, the value we received for the price was impressive, especially given the variety of amenities and activities offered.

Rooms

9.0

Our room was spacious and had a stunning view of the Matterhorn from the balcony, though noise from the corridor sometimes interrupted our peace.

Service

10.0

The staff were outstanding and attentive, always ready to lend a helping hand and cater to our needs.

Location

9.0

The hotel is ideally situated, just a short walk from the train station and key ski areas, making it convenient for our adventures.

Dining

9.0

The breakfast had a fantastic variety, with plenty of options to fuel our day. Dinner was also delightful, with changing menus that kept things interesting.

Facilities

10.0

The spa was a standout feature during our stay, providing a tranquil oasis to recharge after our daily hikes.

Liam

United Kingdom, January 2025

8.4/10

We had a fantastic stay, thoroughly enjoying the stunning views of the Matterhorn right from our room. The spacious family accommodations made our time enjoyable, especially with the separate areas for children. However, the dining experience could use improvement, and the shower could be a bit slippery. Overall, it's a lovely spot for families looking to explore Zermatt.

Rooms

8.0

The family room was spacious, featuring two bedrooms and a large sitting area. However, the shower was somewhat small and slippery.

Service

9.0

The service was welcoming and attentive, particularly in the dining area where we received excellent hospitality.

Location

9.0

Conveniently located within walking distance to the train station and ski lifts, making it easy to explore the area.

Dining

7.0

The breakfast spread was good with the inclusion of homemade cakes and a variety of vegetarian options, but a better selection of pastries would have been welcomed.

Facilities

9.0

The spa facilities were excellent, providing a relaxing atmosphere after our outdoor activities.

Jason

United Kingdom, December 2024

9.0/10

My stay at the Alpen Resort Zermatt was truly delightful. The views of the Matterhorn from our family room were breathtaking, making every moment special. The spa facilities were outstanding, providing a perfect way to unwind after a long day of skiing. Although the breakfast could benefit from a bit more variety, the overall experience was wonderful, and I would gladly return for another visit.

Rooms

10.0

Our family room was spacious and well-designed, featuring a lovely view of the Matterhorn. The separate area for the kids made it perfect for our family.

Service

10.0

The staff were exceptionally welcoming and attentive, especially Inga and Anatella, who added a personal touch to our dining experience.

Location

9.0

The hotel is just a short walk from the town center and the ski bus, making it super convenient for accessing both the slopes and local attractions.

Dining

7.0

Dinner options were delightful and varied each evening, offering a memorable culinary experience. Although breakfast was good, it was slightly repetitive.

Facilities

9.0

The spa area, complete with an indoor pool, outdoor whirlpool, and various saunas, was a highlight of our stay, providing ample relaxation options.

Stunning Matterhorn views

Limited breakfast variety

Joseph

United Kingdom, December 2024

8.8/10

My stay at Alpen Resort was truly memorable, thanks to stunning mountain views and exceptional service. The spacious and stylish rooms provided a comfortable retreat after long days of skiing, and the varied breakfast options were a delightful way to start the day. While the spa facilities were relaxing, I found the hot tubs could be warmer. Overall, the experience was fantastic, but solid heat in the tubs would have made it perfect.

Rooms

9.0

The rooms were spacious and stylishly furnished, providing a comfortable and relaxing environment.

Service

10.0

The service was outstanding; staff went above and beyond to assist us, especially during a challenging situation with my friend's injury.

Location

8.0

Located on the outskirts of town, it was a peaceful spot, yet only a short walk or bus ride to the main attractions, making it quite convenient.

Dining

9.0

Breakfast was a highlight, with a wonderful selection of both hot and cold items that catered well to various tastes.